COMMON QUESTIONS

FAQs

If you have any other questions, feel free to contact us.

Yes, your iCloud albums will appear on the menu under the Albums section and you will be able to explore the photos from any iCloud album or shared photo stream.
Digital Photo Frame currently supports images from the camera roll, albums, smart albums, moments, iCloud and shared photo streams, as well as public images from Flickr and Unsplash. We're currently working on adding new sources like Google Photos.
Yes, through the slideshow settings screen you can select the start time and the end time and the slideshow will play with the selected album during that time.
No, the app is compatible with the other Apple devices like the iPhone, iPad, iPod Touch and it requires iOS 9.3 or later to work.
The app is fully translated to English, German, Japanese, Portuguese, Russian, Simplified Chinese, Spanish and Traditional Chinese. We're currently working on adding new languages. If you would like the App in your language, please let us know and we'll prioritize it.
The App specifically prevents the device screen from going dark. There are some known issues with some combinations of some old devices and iOS versions. The solution to this is to set it manually in you Device Settings. You can do so by going to the Settings, Display and Brightness, Auto-Lock and set it to never. Some work email accounts may not give the user the option to not lock that account. In that case, you may need to log out from that account in order to prevent screen dimming.
Digital Picture Frame App

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Our FAQ page provides support on the majority of areas of the app and common related questions. If you can’t find what you’re looking for, fill out the form below and we'll get back to you.

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Digital Picture Frame App